Micware Co., Ltd. and its subsidiaries (hereinafter referred to as the “Micware Group”) may collect and retain personal information from users of our services, business partners, job applicants, officers and employees, shareholders, individuals who are recorded in data obtained in connection with the provision, development, research and development, or proof-of-concept testing of services (including drive-recorder footage and similar data, whether captured intentionally or incidentally), and other individuals associated with the Micware Group (collectively referred to as “you”). The handling of your personal information will be carried out in accordance with the following policy. Please note that, in addition to this Privacy Policy, separate terms regarding the handling of personal information may apply depending on the specific services offered by the Micware Group. For further details, please refer to the respective service websites.

  1. Basic Principle

    The Micware Group recognizes the importance of personal information and believes that it is Micware Group’s social responsibility to protect personal information. The Micware Group complies with laws and regulations regarding personal information, as well as its internal rules, and will properly collect, use, and manage personal information.

  2. Business Information

    Company Name: Micware Co., Ltd.
    Registered Address: 25 F, Kobe Asahi Building, 59 Naniwa-machi, Chuo-ku, Kobe, Hyogo 650-0035, Japan
    Representative: Kenji Narushima, President and CEO
    Micware Co., Ltd. (Representative Director: Kenji Narushima)
    For information about other Micware Group companies, please refer to here.

  3. Personal Information Collected and Retained by the Micware Group
    1. Personal information on the users of our services
    2. Personal information of business partners
    3. Personal information of job applicants
    4. Personal information of the Micware Group officers and employees
    5. Personal information of shareholders
    6. Personal information of individuals who are recorded in data obtained in connection with the provision, development, research and development, or proof-of-concept testing of services (including drive-recorder footage and similar data, whether captured intentionally or incidentally)
    7. Personal information of other individuals associated with the Micware Group.
    8. Specifically, we collect and retain the following types of personal information (including, but not limited to, the items listed below):
      names, dates of birth, age, gender, addresses, telephone numbers, email addresses, social media account information, nationality, facial photographs, personal and professional background information, educational history and qualifications, interview records, aptitude test results, employee ID numbers, attendance records, salary and bonus information, performance evaluation data, medical checkup results, social insurance and dependent information, shareholder ID numbers, number of shares held, dividend and voting rights records, location information (including movement history), service usage history, purchase and transaction history, credit card numbers, inquiry details, vehicle identification numbers, and images, video, or audio recordings of individuals captured by drive recorders, smartphones, or other devices.
  4. Purpose of Use of Personal Information
    1. The Users of our services
      1. For services registration and identity verification purposes
      2. For the provision of our services, user support within the services, and after-sales support purposes
      3. For providing necessary notifications related to the operation of our services
      4. For enhancing service safety and security, including detecting and preventing fraudulent or unauthorized activities
      5. For distributing information regarding our services and other Micware Group businesses via e-mail and other means
      6. For facilitating communication among the users of our services
      7. For responding to the inquiries from the users of our services
      8. For analyzing users’ browsing and purchase history to deliver tailored marketing based on their interests and preferences
      9. For generating statistical data that has been anonymized to prevent identification of individuals
      10. For conducting campaigns and prize-based promotional activities
      11. For analysis and evaluation necessary for existing service improvement and new service planning and development
      12. For billing, refunds, payments, and related administrative processing
      13. For responding to violations of the Terms of Use or other rules established by Micware Group, and for investigating, detecting, and preventing unauthorized use of our services
      14. For the purpose of providing such information to the relevant card issuer to detect and prevent fraudulent use by credit cards and other card-issuing companies
      15. For the provision of personal information and personal data to third parties
      16. For notification of amendments to the Privacy Policy
    2. Business Partners
      1. For the provision of maintenance, inspection, corrections, and other services related to products in connection with Micware Group's business
      2. For the management of business partners’ information and financial transactions
      3. For necessary communications, negotiations, conclusion of contracts, etc.
      4. For the management of the entry and exit of business partners at Micware Group facilities
      5. For the provision of information on events such as exhibitions, briefings, tours, and seminars
      6. For conducting prize draws and sending rewards
      7. For conducting market research and requesting feedback from data subjects
      8. For responding to various inquiries
      9. For performing other tasks related to the above
    3. Job applicants.
      1. For employee recruitment, identity verification, and confirmation of application history
      2. For informing successful applicants of necessary matters related to joining the Micware Group upon hiring
      3. For performing other tasks related to the above
    4. Officers and employees of the Micware Group
      1. For personnel management of Micware Group officers and employees (attendance, payroll, social insurance, tax matters, etc.)
      2. For human resource management of Micware Group officers and employees (performance evaluations, promotions, transfers, etc.)
      3. For provision of welfare and benefits to Micware Group officers, employees, and their families
      4. For management of occupational health, safety, and well-being of Micware Group officers and employees
      5. For education and training of Micware Group officers and employees
    5. Shareholders
      1. For the preparation and management of the shareholder registry in accordance with applicable laws and regulations
      2. For procedures related to the issuance of notices of shareholder meetings, the exercise of voting rights, the payment of dividend, and other shareholder affairs
      3. For the distribution of reports and other information to shareholders
      4. For contacting shareholders and responding to their inquiries
      5. For compliance with the Companies Act and other applicable laws and regulations
    6. F) Personal information of individuals who are recorded in data obtained in connection with the provision, research and development, or proof-of-concept testing of services (including drive-recorder footage and similar data, whether captured intentionally or incidentally)
      1. For analysis and evaluation necessary for improvement of existing services and new service planning and development
      2. For use in service provision, service development, research and development, and proof-of-concept testing
      3. For use in initiatives that contribute to building a safer and more secure society, such as proof-of-concept activities aimed at improving firefighting operations and enhancing traffic safety
      4. For the provision or sale of image, video, or audio data
      5. For the provision of personal information and personal data to third parties
      6. For responding to various inquiries
    7. Other individuals associated with the Micware Group
      1. For facility safety management, visitor access control, and crime or fraud prevention
      2. For providing information regarding events such as exhibitions, briefings, facility tours, and seminars.
      3. For conducting prize draws and sending rewards
      4. For conducting market research and requesting feedback from data subjects
      5. For responding to various inquiries
      6. For performing other tasks related to the above
  5. Provision of Personal Data to Third Parties

    The Micware Group will not provide personal data received from you to third parties, except with your consent or as required by law.

  6. Joint Use of Personal Information within the Micware Group

    The Micware Group conducts its business jointly with its domestic and overseas subsidiaries (https://micware.co.jp/en/about/corporate/).
    Accordingly, your personal information collected by the Micware Group may be used jointly by its subsidiaries to the extent necessary to achieve the purposes described in Section IV "Purpose of Use of Personal Information".
    In such cases, Micware Co., Ltd. (Representative Director: Kenji Narushima) will be responsible for managing the joint use of personal information.

  7. Entrustment of the Handling of Personal Data

    The Micware Group may entrust the handling of personal data, in whole or in part, within the scope necessary to achieve the purposes of use specified in Section IV "Purpose of Use of Personal Information".
    In such cases, the Micware Group will select contractors who maintain an adequate level of personal information protection, and ensure proper management and supervision through contractual obligations and other appropriate measures.

  8. System and Measures for the Handling of Personal Data

    The Micware Group will take necessary and appropriate measures to prevent the leakage, loss, or damage of personal information it handles and to otherwise ensure the secure management of such personal information. For details regarding the security control measures implemented by the Micware Group, please contact the “Contact Information” set forth in Section XI.

    1. Ensuring the accuracy of personal information

      The Micware Group strives to ensure that the personal information it collects and retains is accurate and up-to-date at all times, and endeavors to promptly delete such personal data when it is no longer necessary for use.

    2. Security measures

      The Micware Group implements necessary and appropriate measures to prevent unauthorized access, loss, destruction, falsification, leakage and other risks related to personal data.

    3. Employee training

      The Micware Group regularly provides education and training to its officers and employees regarding the protection of personal information.

  9. Collection of Sensitive Personal Information

    The Micware Group refrains from collecting sensitive personal data without your prior consent, unless required to do so under applicable law.

  10. Disclosure and Other Actions Regarding Retained Personal Data
    1. The Micware Group will promptly respond to requests from you regarding your retained personal data in accordance with the Act on the Protection of Personal Information. The Micware Group will respond to your request without delay as long as it confirms that the request is made by you (the Micware Group will inform you accordingly if it decides not to respond to such a request due to legal grounds or other justifiable reasons).
      1. Disclosure of personal information or records of provision to third parties, or notification of the purpose of use of personal information
      2. Correction, addition, or deletion of personal information
      3. Suspension of use or deletion of personal information, or suspension of provision to third parties
    2. The Micware Group will respond to your request based on the following procedures.
      1. How to submit requests

        Please mail the required documents to the following address:
        Micware Co., Ltd.
        Privacy Policy Management Office
        25th floor, Kobe Asahi Building, 59 Naniwa-machi,
        Chuo-ku, Kobe, Hyogo 650-0035, Japan

      2. Required documents

        A written statement specifying the details of your request:
        The statement should include your address, full name, telephone number, details of your request, the types of personal information for which disclosure is requested, the content, and the reason for any correction or suspension of use.

        Identification documents:
        Please enclose a copy of one of the following: your driver's license, health insurance card (with the insurer number and insured person's ID number masked), or basic resident registration card. If the request is made by a representative, a copy of the representative's identification documents and a letter of authorization from the data subject are required.

      3. Method of disclosure

        The requested information will be mailed to your address provided in your written statement.

  11. Contact Information

    For any comments, questions, or other inquiries regarding the handling of personal information, please contact the Privacy Policy Management Office via the “Contact” form.

  12. Cookies

    The Micware Group may use cookies to improve the quality of the Micware Group’s official website. The Micware Group may also utilize Google Analytics to record and analyze the usage of the Micware Group’s official website. For more information about Google Analytics, please visit the following Google's official website.
    (https://policies.google.com/technologies/partner-sites?hl=en)

  13. Updates to the Privacy Policy

    The Micware Group complies with all applicable laws, guidelines, and other standards regarding the handling of personal information, and regularly reviews and improves this Privacy Policy. Any changes to the Privacy Policy will become effective when the revised Privacy Policy is posted on the official website. However, if the changes require your consent under applicable law, the Micware Group will obtain your consent in the prescribed manner.

  14. Precedence of Japanese Language Version

    If any conflict arises between the Japanese version and the English version of this Privacy Policy, the Japanese version shall take precedence and shall be considered the official and binding version.

Established on May 1, 2011

Revised on August 2, 2021, July 1, 2025, December 1, 2025, and March 2, 2026

Global Privacy Policy
(Privacy Policy For Individuals Located Outside Japan)

This Privacy Policy is established by Micware Co.,Ltd and its subsidiaries (collectively, the “Micware Group”) for the purpose of handling the personal data of individuals located outside Japan who use our services, business partners, job applicants, officers and employees, shareholders, individuals recorded in data (including dashcam footage and similar data) obtained in connection with the provision of services, service development, research and development, demonstration experiments, etc. (including individuals incidentally captured), and any other individuals related to the Micware Group (collectively, the “Individuals”).
This Global Privacy Policy applies to the handling of personal data of Individuals located outside Japan.

  1. Basic Principle

    The Micware Group recognizes the importance of the personal information and believes that it is Micware’s social responsibility to protect the personal information. The Micware Group complies with laws and regulations regarding the personal information, as well as internal rules, and will properly acquire, use, and manage the personal information.

  2. Contact Information of the Data Controller

    Each company within the Micware Group acts as a data controller. The name and location of each company can be confirmed here.

  3. Personal Data Handled by the Micware Group

    The Micware Group may handle personal data provided by you and other related individuals, including, but not limited to, the following:

    1. Information provided directly by you
      1. Name, date of birth, age, gender, address, telephone number, email address, and social media account information
      2. Nationality, photograph, work history, educational background and qualifications, interview records, aptitude test results, employee number, attendance records, salary and bonus information, personnel evaluation information, health examination results, social insurance and dependent information
      3. Shareholder number, number of shares held, dividend and voting rights information
      4. Credit card number
      5. Details of inquiries
    2. Information collected through technical means
      1. Cookies, IP address, and other online identifiers
      2. Location information (including movement history)
      3. Service usage history
      4. Purchase and transaction history
      5. Vehicle identification number
      6. Images, video, or audio of individuals recorded by dashcams, smartphones, or similar devices
    3. Information obtained from third parties
      Information obtained from publicly available databases, service providers, or other third parties, which may include the information described in (1) above.
  4. Purpose of Use of the Personal Data and Legal Basis
    1. Personal Data of Service Users
      Purposes Legal Bases
      1. For registration to the service and identity verification
      2. For providing the service, user support provided through the service, and after-sales services
      3. For notifying matters necessary for the operation of the service
      4. For billing, refunds, payments, and related administrative processing
      5. For notifying changes to this Privacy Policy
      1. Performance of a contract or steps prior to entering into a contract
      2. Legitimate interests of the Micware Group
        Legitimate interests: Business operations of the Micware Group
      1. For detecting and preventing fraudulent activities in the service and improving safety and security
      2. For promoting communication among service users
      3. For responding to inquiries from service users
      4. For responding to violations of the Terms of Use or other rules established by the Micware Group and for investigating, detecting, and preventing improper use of the service
      5. For providing personal data to credit card issuers or other card companies for the purpose of detecting and preventing fraudulent use
      6. For providing personal data to third parties
      1. Legitimate interests of the Micware Group
        Legitimate interests: Business operations of the Micware Group
      1. For creating statistical data in a form that does not identify individuals
      2. For analysis and evaluation necessary for improving the service and planning and developing new services
      1. Legitimate interests of the Micware Group
        Legitimate interests: Improvement and development of the Micware Group’s products and services
      1. For analyzing browsing history, purchase history, and other information in order to conduct marketing tailored to users’ interests and preferences
      2. For distributing information regarding the service and other businesses of the Micware Group by email or other means
      3. For conducting campaigns and prize draws
      1. Legitimate interests of the Micware Group
        Legitimate interests: Conduct of marketing activities of the Micware Group
      2. Where required by applicable law, processing based on the consent of the individual
    2. Personal Data of Business Partners
      Purposes Legal Bases
      1. For providing maintenance, inspection, repair, and other services related to products in the Micware Group’s business
      2. For managing business partner information, payments, and financial accounts
      3. For necessary communications, negotiations, and conclusion of contracts
      4. For entry and exit management of Micware Group facilities
      5. For conducting prize draws and sending prizes
      6. For responding to various inquiries
      7. For performing other tasks incidental to the above
      1. Performance of a contract or steps prior to entering into a contract
      2. Legitimate interests of the Micware Group
        Legitimate interests: Business operations of the Micware Group
      1. For conducting marketing surveys and requesting feedback from data subjects
      2. For providing information about exhibitions, briefings, tours, seminars, and other events
      1. Legitimate interests of the Micware Group
        Legitimate interests: Conduct of marketing activities of the Micware Group
    3. Personal Data of Job Applicants
      Purposes Legal Bases
      1. For recruitment screening, identity verification, and confirmation of application history
      2. If the applicant is hired by the Micware Group, for providing necessary information regarding employment
      3. For performing other tasks incidental to the above
      1. Performance of a contract or steps prior to entering into a contract
      2. Legitimate interests of the Micware Group
        Legitimate interests include:Corporate operations of the Micware Group
    4. Personal Data of Officers and Employees of the Micware Group
      Purposes Legal Bases
      1. For employment management (attendance, salary, social insurance, taxation, etc.)
      2. For personnel management (performance evaluation, promotion, transfer, etc.)
      3. For welfare benefits for officers, employees, and their families
      4. For management of occupational safety, health, and well-being
      5. For education and training of officers and employees
      1. Performance of a contract or steps prior to entering into a contract
      2. Legitimate interests of the Micware Group
        Legitimate interests include: Corporate operations of the Micware Group
    5. Personal Data of Shareholders
      Purposes Legal Bases
      1. For preparing and managing the shareholder registry in accordance with applicable laws
      2. For sending notices of shareholders’ meetings, handling voting rights, paying dividends, and performing other shareholder administration
      3. For sending reports and providing information to shareholders
      4. For communication with shareholders and responding to inquiries
      5. For responding in accordance with the Companies Act and other related laws
      1. Legitimate interests of the Micware Group
        Legitimate interests include: Corporate operations of the Micware Group
      2. Compliance with legal obligations
    6. Personal Data of Individuals Recorded in Data (including dashcam footage) Obtained in Connection with Service Provision, Service Development, Research and Development, or Demonstration Experiments (including individuals incidentally captured)
      Purposes Legal Bases
      1. For responding to inquiries
      2. For providing personal data to third parties
      1. Legitimate interests of the Micware Group
        Legitimate interests include:Business operations of the Micware Group
      1. For analysis and evaluation necessary for improving services and planning and developing new services
      2. For use in service provision, service development, research and development, and demonstration experiments
      3. For use in initiatives contributing to a safe and secure society, such as demonstration experiments for improving firefighting activities and traffic safety
      4. For providing or selling image, video, and audio data
      1. Legitimate interests of the Micware Group
        Legitimate interests include: Improvement and development of products and services
    7. Personal Data of Other Individuals Related to the Micware Group (Other than (1)–(6) Above)
      Purposes Legal Bases
      1. For facility security management, entry control, crime prevention, and fraud prevention
      2. For conducting prize draws and sending prizes
      3. For responding to various inquiries
      4. For performing other tasks incidental to the above
      1. Legitimate interests of the Micware Group
        Legitimate interests include: Business operations of the Micware Group
      1. For conducting marketing surveys and requesting feedback from data subjects
      2. For providing information about exhibitions, briefings, tours, seminars, and other events
      1. Legitimate interests of the Micware Group
        Legitimate interests include: Conduct of marketing activities
      2. Where required by applicable law, processing based on the consent of the individual
  5. Disclosure of the Personal Data

    The Micware Group may disclose the personal data to the following types of recipients:

    1. Micware’s group company
    2. Providers who serve such as hosting, IT maintenance, and web application
    3. The parties who acquire the personal data due to the Micware Group’s obligations under applicable laws and regulations, such as governments, investigative and enforcement authorities, supervisory authorities, and courts
    4. Attorneys, certified public accountants, tax advisors, and other professional advisors engaged or retained by the Micware Group
    5. Customers, agents, suppliers, subcontractors, and other individuals or entities with whom the Micware Group contracts in connection with its business or corporate operations
  6. Cross-border Transfer of the Personal Data

    The Micware Group may transfer the personal data to Japan based on an adequacy decision((EU) 2019/419, adopted by the European Commission on January 23rd, 2019）. The Micware Group will implement adequacy decision or appropriate safeguards when transferring personal data to a third country outside of Japan. Individuals may obtain a copy of the relevant measures by contacting us at the address stipulated in Section XIII "Contact about the Personal Data".

  7. Preservation of the Personal Data

    When the personal data is necessary for the establishment, exercise, defence of the legal request, or for complying with obligation under the applicable law, the Micware Group will handle their personal data within a period necessary for the provision of service or the relationship between Individuals and the Micware Group, and delete such data promptly after the end of the necessary period, unless the Micware Group has the legitimate right or obligation to preserve the personal data for a longer period of time.

  8. Right of Individuals
    1. Individuals shall have the following rights, provided that the requirements of the applicable law are met.
      1. Right of Access

        Individuals shall have the right to acquire information on the handling of the personal data from the Micware Group and to access to their personal data held by the Micware Group.

      2. Right to Rectification

        Individuals shall have the right to request the Micware Group to rectify inaccurate or incomplete personal data concerning them.

      3. Right to Erasure (right to be forgotten)

        Individuals shall have the right to request the Micware Group to erase the personal data concerning them.

      4. Right to Restriction of Handling

        Individuals shall have the right to request the Micware Group to restrict the handling of the personal data concerning them.

      5. Right to Object

        Individuals shall have the right to object to the handling of the personal data the Micware Group.

      6. Right to Data Portability

        Individuals shall have the right to receive the personal data concerning them, in a structured, commonly used and machine-readable format and have the right to request the Micware Group to transmit such data to another data controller, where technically feasible.

    2. Where Individuals have given consent to the processing of personal data by the Micware Group, Individuals may withdraw such consent at any time. This includes the right to opt out of receiving marketing communications.
    3. The rights listed in the preceding two paragraphs may be subject to various restrictions under the applicable law. If Individuals wish to exercise any of these rights, Individuals may contact the Micware Group at the address stipulated in Section XIII “Contact about the Personal Data”.
  9. Cookie

    The Micware Group may use Google Analytics to record and analyze the use of its official website. For more information about Google Analytics, please visit Google's website.

  10. Security Measures on the Personal Data
    1. The Micware Group will take security measures for handling the personal data appropriately and will endeavor to prevent leakage, loss, destruction, falsification, unauthorized access, etc. of the personal data.
    2. The Micware Group will make its employees recognize the importance of personal data and the risks of violating the rules for handling personal data, and will supervise them to ensure that they manage and handle the personal data appropriately.
  11. Right to Lodge a Complaint with the Supervisory Authority

    If Individuals object to the handling of their personal data by the Micware Group, or to the way in which the Micware Group handle their personal data, Individuals may lodge a complaint with the supervisory authority of their habitual residence, workplace, or the place where the dispute occurred.

  12. Voluntary Nature of the Provision of the Personal Data

    The provision of the personal data is not the obligation of Individuals. However, the Micware Group may not be able to respond to their inquiries in the event that their personal data is not provided.

  13. Contact about the Personal Data

    If Individuals have any inquiries regarding the Micware Group’s handling of the personal data, please contact Privacy Policy Management Office via the “Contact” form.

  14. Updating the Privacy Policy

    The Micware Group will comply with all applicable laws, guidelines, and other standards regarding the handling of the personal information, and will regularly review and improve its Privacy Policy. Any changes to the Privacy Policy will become effective when the revised Privacy Policy is posted on the official website. However, in the case of a change in content that requires the consent of Individuals by law, such consent shall be obtained in a manner prescribed by the Micware Group.

  15. Precedence of Japanese Language Version

    If any conflict arises between the Japanese version and the English version of this Privacy Policy, the Japanese version shall take precedence and shall be considered the official and binding version.

Established on August 2nd, 2021
Revised on March 2, 2026